You can reach out to us anytime at info@pawsandplay.com.au, and our friendly customer service team will be happy to assist you with any inquiries.

Yes! We proudly ship worldwide so you can enjoy our products no matter where you are.

All orders are carefully packed and shipped from our facility in Australia.

We work hard to process orders as quickly as possible, so any change or cancellation requests must be made within 12 hours of placing your order. After this period, modifications cannot be made. However, once you receive your order, you are welcome to return it for a full refund.

We accept all major credit cards, including VISA, Mastercard, and AMEX, as well as PayPal for secure and convenient transactions.

Orders are processed and shipped from our warehouse between Monday and Friday. Please allow 1-3 business days for processing before your order is shipped. Note that during peak seasons, holidays, or sales events, processing times may be slightly longer. Orders are not shipped on weekends.

We strive to ship all orders within one week of purchase. Once dispatched, you will receive a confirmation email with tracking details. Delivery times vary depending on your location and the chosen shipping method. Please keep in mind that external factors such as weather delays or carrier issues may impact delivery times.

If your order has not arrived within 30 days of shipping, you are eligible for a full refund. Please contact us, and we’ll assist you right away.

We want you to love your purchase! If you’re not completely satisfied, simply contact us at info@pawsandplay.com.au, and we’ll guide you through the return process.

Refunds are issued to your original payment method. If you paid via credit or debit card, the refund will be processed back to your bank within 7-10 business days after we receive your returned item or process your cancellation request.

If you have any further questions, don’t hesitate to reach out—we’re here to help!